Privacy Policy

Chic Hair appreciates the trust that you place in us when using our services and purchasing our products and share information with us. Please read these terms and conditions carefully as this document (as amended from time to time), together with the terms and conditions of the ‘Terms of Service’ (as amended from time to time), constitutes and governs the relationship between us and you and details our liability to you when you access our services and make purchases from us. The following are procedures we follow pertaining to the use of customer information. By accessing chichair.co.uk, you are forming a contract with us and consent to terms and conditions that appear below as well as the aforementioned documents.

    How We Gather Information

  1. Chic Hair uses numerous methods to gather anonymous data about visitor usage on its websites. This includes, without limitation, information about the visitor’s computer, their usage habits on the websites, IP address, geographical location, browser type, referral source, length of visit and number of page views. Furthermore, we use cookies to gather information; please view the Cookies section of this Policy.
  2. Chic Hair uses numerous methods to gather personal data. These include, without limitation, registration and other forms, email, telephone, post, when dealing with Chic Hair staff and automatically through your internet browser, among others.
  3. We may also request additional information from site users using other channels such as questionnaires, competitions, and sweepstakes etc. Providing this information, unless when stated, is optional.
  4. With consent, we may analyse billing, viewing and interactive data to identify and inform the customer of appropriate savings and services.
  5. Use of Information

  6. Chic Hair reserves the right to use the above information gathered in order to provide, develop and improve its services. We may also use data in order to promote and suggest carefully selected products and services.
  7. We use your personal information for various purposes including, among others, tracking persistent details (such as member names, delivery addresses, sales history etc.), processing orders, arranging shipping and provide services for goods purchased via the websites. We may also send you general (non-marketing) commercial communication as well as notifications relating to your use of our sites or services. Chic Hair may also use your personal information to deal with enquiries and complaints made by or about you relating to the website.
  8. From time to time, we may also send information, including discounts and special offers on Chic Hair products and services.
  9. By accessing this site and its services, you are consenting for us to convey any relevant communication by email, telephone and/or through social media channels.
  10. Cookies

  11. Chic Hair uses 4 (four) types of cookies on the websites.

    1. Their explanation and application are as following:
    2. Essential Cookies: These are essential for the operation of the website. For example, these types of cookies enable you to log into our website in order to place an order.
    3. Performance Cookies: These cookies analyse how our visitors make use of our websites and monitors the websites’ performance. This allows us to provide a high quality, personalised experiences to our customers based on their preferences. For example, we may use these cookies to show you our most popular products or recommend some products that may be of interest to you. These cookies also help us to monitor the websites’ performance, helping us identify and fix any issue that may arise. For example, we may also use these cookies to help resolve any navigational issues you have when using our websites.
    4. Functionality Cookies: These cookies help us to remember your preferences. For example, they save you the hassle of typing in your username every time you access the site and recall your custom preferences that you have set in the ‘my account’ section such at your time zone. These cookies also enable you to view any media available on our website and enable you to leave comments and ratings on our websites.
    5. Online Behavioural Advertising Cookies: These cookies enable our trusted partners to serve you with advertisements that we believe are relevant and of interest to you. Please note that all information collected through these cookies do not communicate your identity to our advertisers.

    Third Party

  12. We may disclose information about you to any of Chic Hair employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy and our Terms & Conditions.
  13. Chic Hair allows third party cookies to collect anonymous data for various purposes, including but not limited to, tailoring web content, provide and enhance services and ensuring security when using our services and making purchases. These cookies pertain and adhere to the relevant company’s cookies policy. Chic Hair is not liable for the information they collect and their usage of the same.
  14. With your consent, we may send information about the products and services of other organisations which we deem to of interest to you, or we may pass details on to carefully selected organisations so they can contact you about their products and services (e.g. by post, telephone, email or social media).
  15. Chic Hair may sometimes hold promotions with other companies. In this case, some of the data collected at this time would be shared with the sponsor. If so, you will be notified before any data is collected. If a transfer of additional information between an advertiser or sponsor and yourself takes place, you will in effect be giving us consent to provide them with the personal details needed for them to fulfil your request.
  16. We may also disclose information about you to the extent that we are required to do so by law; In connection with any legal proceedings or prospective legal proceedings; In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
  17. Exceptions pertaining to Third Parties

  18. This policy only applies to the collection and use of data by Chic Hair.
  19. This privacy policy does not cover other companies, individuals, organisations, advertisers and content partners which we provide links through our interactive services who may also collect your personal details. By accessing our website and using its services, you are impliedly consenting to the privacy policies and terms of service of these companies.
  20. Any information submitted by you on any public area of the Chic Hair websites will not be covered by this privacy policy. For further information, please review our Terms & Conditions.
  21. User Rights

  22. You have the right to object to your personal details being used to send you direct marketing by post and to make telephone calls to you for these purposes.
  23. You have the choice to consent to direct marketing being sent to you by email, telephone and Post.
  24. You have the right to disable cookies on any of Chic Hair webpages. However, we will not be held liable for any errors that occur or cause any usability issues as a consequence. For further information, please view our Cookies section to find out more.
  25. Data Security

  26. Chic Hair is committed to data security. We have implemented technical, managerial, and operational security, rules, procedures and measures, to ensure that your personal information is held within operating environments.
  27. We will take reasonable technical and operational precautions to prevent the loss, misuse or alteration of your personal information.
  28. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted [using SSL technology].
  29. Due to data transmission over the internet being inherently insecure, we cannot guarantee the security of data sent over the internet. Although we make every effort to create a secure environment for your personal information, Chic Hair cannot guarantee the safety of any personal information you transmit to us online. It is your responsibility to keep your password and user details confidential. We will not ask you for your password.
  30. Policy amendments

  31. We reserve the right to unilaterally vary these terms and conditions as well as those stated in the Terms of Service from time to time. It is your responsibility to regularly check and read these terms, conditions, notices and policies for any updates and/or amendments. If you do not agree to any of the updates or amendments at any time you should cease to use the services.
  32. Updating Information

  33. It is your responsibility to ensure you inform us of any changes in the information that we hold on you. Chic Hair is not liable for any errors occurring due to incorrect or outdated information provided by you. Please view our Terms and Conditions for further details.
  34. Contacting us

  35. If you have any questions or concerns about our use of your personal information you should write to us on customercare@chichair.co.uk. You may also contact us by post using the following address: ChicHair.co.uk, PO Box 68998, London, NW26 9GL, UK.