Standard 3-5 day delivery: We'll deliver within 3-5 working days, except Bank and Public Holidays.
Express Next Day delivery: Order by 12pm (Monday - Friday) and we'll deliver the next day. If you order on a Friday, we'll deliver your order the following Monday. These timings do not apply to Bank and Public Holidays.
Saturday Delivery: Order by 12pm and we'll deliver your order on Saturday day. These timings do not apply to Bank and Public Holidays.
What should I do if I have not heard from the courier?
We contact you if we discover any issues with the delivery of your order. If you need to check the status of your delivery, we advise that you contact us via telephone and we can help resolve any concerns.
What happens if I am not in for a delivery?
The courier service will attempt to redeliver a second time if no one was able to sign for the order. If you were unable to receive the order a second time, it will be sent back to us. You will need to contact us for further information about redelivery and any extra charges that may be applicable.
Unfortunately you cannot collect goods from delivery depots - all goods are for delivery to the address specific when placing your order.
What should I do if my delivery is late?
We try our very best to let our customers of any potential delay as soon as possible. Unfortunately, delays can happen which are often beyond our control. We ask that you wait until the delivery date specified on your order. If you experience any delays or issues, please give us a call so that we can resolve your issues.
How can I track my order?
Kindly give us a call and we can track your consignment for you and, upon request, provide you with a consignment number which will enable you to track your order directly in our approved courier website.
Who can sign for the delivery?
We recommend that you should personally sign the order when it is delivered. However, if required, anyone in the household over the age of 18 may sign for deliveries from Chic Hair.
How will I be contacted?
When delivering your order, we will only contact you once we identify any issues to do with your delivery and will happy help resolve any queries you have regarding them. Just give us a call!
Do you offer international delivery?
We are working very hard to enable our international customers to order from our website. Watch this space for more details!
More about your home delivery
Please note that by placing an order you are authorising us to accept signature from another person on your behalf if you need to sign for a product but aren't in at the time of delivery.
You also authorise that we may use third party delivery companies which may, at their discretion, leave a product in a safe place if no one is present at the time of delivery. In these circumstances the third party delivery company will put a card through your letterbox explaining where it has left the product.